Spracovanie osobných údajov EN

Basic information
- Document content. This personal data processing policy describes how we process personal data of visitors, online store customers and other persons. In particular, you will learn what personal data we process, why and on what basis we do so, to whom we transfer it and also what rights you have in connection with their processing. All processing of personal data takes place in accordance with the General Regulation of the European Union no. 2016/679, on the protection of personal data, usually referred to as GDPR.
- Our position. All described personal data processing activities are carried out in the position of administrator by the company MOBIOLA WORLDWIDE s.r.o., with its registered office at Českobratská 692/15, 70200 Ostrava, ID 06490557, registered in the Commercial Register maintained by the Municipal Court in Ostrava, v oddílu C, insert 72109, Tax ID CZ06490557 (for greater clarity hereinafter referred to as "we"). This means that we determine the purposes for which we collect your personal data described below, determine the means of processing and are responsible for its proper implementation.
- Scope of personal data processing. The personal data we process are:
  - identification data (especially name and surname or identification number and tax identification number in case of entrepreneurs),
  - contact details (especially address, e-mail address and telephone number),
  - order and transaction data (in particular ordered goods and services, selected payment and shipping method and other information associated with the order),
  - data about mutual communication (especially content and other data associated with communication between us and you),
  - registration and setup data (in particular data associated with your user account, if you register with us, and data on the settings of our services),
  - data about the use of our website (especially IP address, data about your device, data obtained through the use of cookies or data about what you do on our website).
- Why and how do we process your personal data?
  - Website functioning. If you visit our website, we process your personal data to ensure its proper functioning on the basis of our legitimate interest in providing our services via the Internet.
  - User account. Based on the contract, we process your personal data when maintaining user accounts in our online store.
  - Improving and developing our services. We also process your personal data for the purpose of measuring website traffic and creating statistics and records that serve us to evaluate and develop our services, based on our legitimate interest consisting in monitoring website traffic and in developing and optimizing our services.
  - Measuring your satisfaction. In order to determine your satisfaction with our services, we process your personal data on the basis of our legitimate interest, which consists in collecting your feedback.
  - Security and testing. In order to protect our website and all other services from cyberattacks and fraud, as well as to test new functionalities and changes to the website, we process your personal data on the basis of our legitimate interest in securing and improving our services.
  - Protection of legal claims and internal control. We process your personal data on the basis of our legitimate interests in order to protect legal claims and our internal records and control.
  - Sending commercial communications to customers. If we obtain electronic contact details from you in connection with an order or our services, we may also process your personal data for the purpose of further offering our goods and services through commercial communications based on our legitimate interest in our promotion, unless you have refused to receive it.
  - Sending commercial communications based on consent. Based on your consent, we process your personal data for the purpose of sending commercial messages.
  - Online advertising. In order to display personalized advertisements to you on our website and third-party websites, we may process personal data based on our legitimate interest in our promotion.
  - Performance and conclusion of contracts. We process your personal data on the basis and for the purpose of fulfilling our obligations arising from the contracts concluded between us and you and for the conclusion of these contracts. In addition, we may also process personal data of recipients and other recipients of goods and other possible services.
  - Customer Support. In order to handle your requests related to orders, we process your personal data on the basis of the obligation to perform the contracts concluded between us and you and to conclude these contracts. When handling other possible requests, we process your personal data based on our legitimate interest in providing our services and providing adequate support.
  - Storage period. We store personal data only for the time strictly necessary to achieve the stated purposes of personal data processing. After the purpose of processing ceases to exist, we will destroy the personal data without delay. As a rule, we store personal data for the duration of the limitation period (normally 3 years) and one year after its expiry with regard to possible claims made at the end of the limitation period. In addition to the above, the following special storage periods shall apply:
    - We store the data associated with the user account for the entire existence of the account until its deletion.
    - In the case of judicial and other proceedings, we process your personal data to the extent necessary for the duration of such proceedings and the remaining part of the limitation period after its termination.
    - We process your personal data for sending commercial communications to customers, unless you refuse to receive commercial messages.
    - For sending commercial communications based on your consent, we process your personal data until you withdraw your previous consent to the processing of personal data.
    - In order to comply with legal obligations, we process personal data for the time necessary to comply with these obligations.
  - To whom is personal data sent?
    - Processors. For the processing of personal data, we also use the services of other entities in the position of processors who process personal data only according to our instructions. These are, in particular:
      - IT service providers and other technology vendors,
      - operators of analytical and marketing tools,
      - communication tool providers.
    - Administrators. We may disclose your personal data to other entities in the capacity of administrators:
      - our suppliers involved in the performance of the contract, in particular carriers and payment system operators,
      - operators of advertising systems and social networks.
    - Transfer outside the EU. In some cases, your personal data may be transferred outside the European Economic Area, either on the basis of a decision on adequate protection according to Article 45 GDPR, suitable safeguards under Article 46 GDPR, or an exception under Article 49 GDPR.
  - Your rights
    - Rights of the subject of personal data. Regarding your personal data, you have the right to:
      - request rectification of inaccurate or outdated personal data, so if you find that the personal data we process about you is inaccurate or incomplete, you have the right to have it corrected or supplemented without undue delay,
      - request confirmation as to whether processing is taking place and, if applicable, information regarding this processing to the extent stipulated in Article 15 of the GDPR, as well as a copy of the processed data (for further copies we are entitled to charge a fee intended to cover the necessary costs),
      - In some cases, you have the right to have us delete your personal data. We will delete your personal data without undue delay if we no longer need them for the purposes for which we processed them, or you exercise your right to object to processing and we find out that we no longer have any such legitimate interests that would justify this processing, or it turns out that the processing of personal data carried out by us has ceased to comply with generally binding regulations. However, this right does not apply if the processing of your personal data continues to be necessary for compliance with our legal obligation, archiving, scientific or historical research purposes or statistical purposes, or for the establishment, exercise or defence of our legal claims.
      - exercise the right to restrict the processing of personal data. This right allows you to request in certain cases that your personal data be marked and that this data not be subject to any further processing operations – in this case, but not forever (as in the case of the right to erasure), but for a limited period of time. We need to restrict the processing of personal data if you deny the accuracy of the personal data before we agree on what data is correct, or if we process your personal data without a sufficient legal basis (e.g. beyond what we have to process), but you will only prefer their restrictions over the deletion of such data (e.g. if you expect to provide us with such data in the future), or we no longer need the personal data for the aforementioned processing purposes, but you require them to establish, exercise or defend your legal claims, or you object to the processing and we are obliged to restrict the processing of your personal data for the period during which we save, if your objection is justified.
      - request the transfer of personal data in cases of processing based on your consent or on the basis of a contract,
      - object to the processing of personal data that occurs on the basis of our legitimate interest. We will cease processing your personal data unless we have compelling legitimate grounds to continue such processing. In case of objection to marketing activities, we will terminate these activities in any case,
      - at any time express your objection to the processing of your personal data for the purpose of sending commercial communications, as well as you can withdraw your prior consent to the processing of personal data for another purpose at any time, unless it is processing for the purpose of fulfilling our obligations under contracts, for the purpose of fulfilling our legal obligations or for other purposes arising from our legitimate interests.
    - How to exercise rights. You can exercise your rights in one of the following ways:
      - by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..
    - Right to lodge a complaint with a supervisory authority. If you become convinced that we have violated the GDPR during the processing of your personal data, you have the right to file a complaint with the Office for Personal Data Protection, which is located at Pplk. Sochora 27, 170 00 Prague 7 (http://www.uoou.cz).
  - Cookies
    - Files stored on your device for later access (temporary files). Our websites may use cookie technology (and possibly other technologies on a similar principle, such as Web Storage). This means that we store small data files in a dedicated space in your device's memory, which allow us to provide you with the service and further improve it. For simplicity, we will refer to all these technologies as "cookies".
    - Cookies necessary to provide the service. Some cookies are technologically necessary to provide the service. This means that their storage cannot be avoided while maintaining the functionality of the service. These are mainly cookies for:
      - storing your choices in connection with the order,
      - saving site settings,
      - user account login,
      - ensuring IT security.
    - Other types of cookies. We use some cookies so that we can provide you with a better quality and more tailored service to your preferences. As part of this, we may store cookies on your device:
      - to ensure analysis of traffic and use of websites, incl. third-party cookies,
      - for advertising purposes to display tailor-made advertising on our and other websites, incl. third-party cookies,
      - ensuring connection with social networks, incl. third-party cookies,
      - to tailor our website to you,
      - to determine your geographic location.
    - Cookie storage settings. Within the respective options of your device, it is possible to set the use of cookies on our website, for example by blocking cookies, if you do not agree with their use on our website. If you use this option, you acknowledge that some parts of the Service may not work correctly.

Spracovanie osobných údajov EN

Mobiola worldwide s.r.o.